Contact Us

Contact rules

When a matter concerns a specific account, a payment, or a technical fault, the team reads every message and replies in English. Correspondence in other languages may be forwarded through automated translation, which delays the answer and risks misreading the details. Write in plain English, state the casino name, the username, and the date of the transaction, and keep the message to one subject.

The form is not a secure channel. Never send a password, a PIN, a card number, a bank account number, or a screenshot of an identity document through it. A message sent this way passes through ordinary web mail systems, and no operator can guarantee who reads it along the route. If a verification step requires a document, the casino will ask for it through its own upload system, not through a contact form. Treat any request for such material in a reply as a warning sign.

Gambling support

If the difficulty is not about a transaction but about the amount of time or money spent on gambling, the contact form is the wrong place. Players in difficulty should use the self-exclusion tools inside the casino account, set a deposit limit, or pause the account for a cooling-off period. Independent help organisations operate in the United Kingdom and can be reached without giving a name or an address; their details are published on the casino's own responsible-gambling page and on the regulator's website.

Do not use the form to ask for a ban or a limit to be lifted early. The casino applies those restrictions for the period stated at the time they were set, and messages asking for an exception are not treated as grounds for review.

What the team will not do

No response to a message through this form will ever ask for a password, a full card number, or a copy of a passport. If a reply does ask for any of these, do not provide it and report the message to the casino's compliance address listed on the site footer. The team may ask for the last four digits of a card or the first line of an address to confirm identity, but it will never request the full data set.

Messages are answered in the order they arrive, and the turnaround depends on the volume of cases. A complex matter, such as a disputed withdrawal or a technical audit, takes longer than a simple query, and the reply may ask for further documentation before any decision is made. Keep a copy of every message sent and of every reply received, and note the date of each exchange.

For matters that concern a third party, such as a payment provider or a game developer, the team will not discuss the case with anyone other than the account holder. The message must come from the registered email address on the account, and the reply will go to that same address. No information is given by telephone or through social media.